The Quality Assurance Representative is in a position to track and evaluate several forms of employee/customer connections to identify trends. Feedback will be utilized to boost the client and worker experience allowing the satisfaction to be attained. Knowledge is going to be used phases; to increase coaching materials; to enhance company processes and quality standards.
ESSENTIAL DUTIES AND REPONSIBLITIES
Contain the next yet other Obligations may be Delegated:
Responsible to track and assess designated kinds of customer connections to identify trends in service delivery and training opportunities. Customer connections may include, but aren’t restricted to outbound and inbound phone calls, emails and chat sessions.
Performs additional duties as needed.
No supervisory responsibilities are delegated.
KNOWLEDGE AND SKILLS
Please Apply Directly Throughout Advantage Careers Portal To Be Considered.
Tagged as: Quality Assurance Representative, Advantage Communications